Refund policy

At Pieces of Nerd:

We know things can go wrong. Like an issue with your order, damages, wrong items, or even delays. Being a specialty shop, we do have some different rules that are different than a retail store. So here are some simple rules we have here at the website to make sure things can be as helpful, easy going, and beneficial for you if one, or any of these instances happen. PLEASE NOTE: These policies are in place to protect you the consumer, as well as this website from scams, false orders, or even infrigement on our site and policies. 

Returns & Exchanges

Here are Nerd Headquarters, we understand that there can be issues with items you ordered. It could be an accidental order of the wrong book, the wrong toy, or even something being packaged wrong. Don't fret fellow collector, WE CAN HELP! Simply contact us, and walk us thru what happened, and we can take it from there. But please note the following: 

• To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• To begin the return you must contact us via our contact form or Email at support@piecesofnerd.com. Once we recieve this, we will review your return and validate it to our records. After review, and approval, a return shipping label will be sent via email to you with detailed instructions on how, and where to send your item back to us. Failure to use the contact form, or email will not be accepted as a valid return.  
• Within the insterest of a return, the fastest way to ensure that can be done swiftly and painlessly is to repurchase the item. And don't fret, once the item is flagged for return, we will send over the credit for new item so you can purchase your right item, and get it sent out! 

Any further information, or questions about our returns, please use the contact form here contact form

Damages and issues

Exceptions / non-returnable items

With so many products, we do have some limitations on certain types of items that cannot be returned. Nerdy items like sealed goods (collectable card games, packs, full boxes etc), electronic goods (any items with a redeemable code), perishable goods (such as food, flowers, or plants), custom products (such as special orders signatures, and other personalized items). If you have questions on any of these non returnable items, please contact us with the contact form and we will happily assist you! 

But, in the interest of fairness, we also have a small breakdown of items that cannot be returned as well as exceptions: 

• TCG, and other games: Sealed up games like Pokemon Cards, Magic, or even One Piece cards that are sold in a pack or even sold as a box are on this list. The reason for this is to make sure the packs are not tampered, changed, altered, or even falsified (yes, there's people out there!). So once you purchase one of these items, it's yours! 

• On Comics: Comic books are our main nerd out on here. Which is why we keep it simple, easy, and the key word: FAIR!. Yes, there are folks out there that wanna corner the market and then make a quick buck for themselves. However, we focus more on the collector, and the reader! So our general rule is simple: 1 comic per customer, and that includes per order too! Now we do have a way around this. It's Pre-Orders! Pre-Ordering your books would allow you to get as many copies as you'd like! from 2-20! However pre-ordering that many books may constitute a deposit to ensure you are wanting them, even if the market goes south! 

Refunds

Now we get it. Things happen. Especially with us as we have 1 member of warehouse staff and things like delays and issues can occur. Thats why we have a plan in place. Its to not just protect you the consumer, but us as the retailer as well.  Again our policies are in place due to previous issues as a customer taking advantage of our system, or not fully reading our policies or the Order Confirmation. I'm here to break that down for you!

• As of 9/15/2023 Orders will be given a FULL REFUND if order is canceled in 72 hours from time of purchase. After 72 hours any refunds will be in the manner of store credit and the credit will be available on your profile within the site. Cash refunds or FULL REFUNDS on a case by case basis and approved by the owner. This also will include if there are any delays or issues that will be brought up within your order. There will be a notification within the order confirmation that will alert you of any issues going on. Those issues may be any of the following: Delays on shipping, delays on new books, damage replenishment or issues with shipping supplies. PLEASE NOTE: After 72 hours, customer is in agreement of the purchase, and take full responsability of the order, and understands the refund policy.                                                                                                                          
• If for any reason we do not have an item, or there is significant damage, we will reach out and allow a swap of another item, or we will allow a FULL REFUND of said item ONLY, and not the full order.                                                                       
• As of 1/1/2026, Any CHARGEBACKS done by the customer will be fully reviewed, and the order that is being charged back, if not sent out will NOT be sent out until Chargeback is resolved. We have had product stolen by customers who dispute a chargeback as we are sending the package out. This will not happen if a chargeback is opened. We ask that if a chargeback is being perfomed, the customer reach out to us a min of 2 times, and allow us to work the issue out. Customer must also be aware our policies are in place for a reason, and to follow said policies. Failure to do so and filing a chargeback will result in us disputing the chargeback along with any and all communication we have recieved, as well as documentation that customer is aware of our policies and any issues herein.  

 

Revised from original 3/5/2026